1. Introduction

Welcome to ARBI AI (also known as PrimeARB AI). We are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our automated cryptocurrency futures arbitrage platform.

By accessing or using ARBI AI services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our platform.

2. Information We Collect

2.1. Account Information

When you register for ARBI AI, we collect:

Full name
Email address
Phone number (optional)
Country of residence
Password (encrypted and never stored in plain text)

2.2. Trading and Financial Data

To provide our arbitrage trading services, we collect:

API keys from cryptocurrency exchanges (Binance, Bybit, MEXC, Gate.io, Bitget, BingX, OKX, WEEX)
API key permissions and IP whitelist configurations
Trading history and transaction records
Account balances and portfolio performance
Trading preferences and risk management settings

Important: We never request or store API keys with withdrawal permissions. Your funds always remain on your exchange accounts, and we cannot withdraw or transfer your assets.

2.3. Technical and Usage Data

We automatically collect:

IP addresses and device identifiers
Browser type and operating system
Login times and session duration
Platform interaction logs (pages viewed, features used)
System performance metrics and error logs
API latency and execution speed data

2.4. Communication Data

We may store:

Support ticket correspondence
Chat messages with our customer service team
Feedback and survey responses
Email communications

3. How We Use Your Information

We use your data for the following purposes:

3.1. Service Delivery

Execute automated arbitrage trading strategies across 8 supported exchanges
Monitor price spreads in real-time and identify profitable opportunities (minimum 3% spread threshold)
Execute buy and sell orders simultaneously via API connections
Track and report your trading performance and statistics

3.2. Platform Improvement

Analyze trading patterns to optimize the screening algorithm
Improve execution speed and reduce latency
Enhance risk management and stop-loss mechanisms
Develop new features based on user behavior

3.3. Security and Compliance

Detect and prevent unauthorized access and fraudulent activity
Verify identity and comply with Know Your Customer (KYC) regulations
Monitor API key usage for suspicious patterns
Maintain audit trails for security investigations

3.4. Communication

Send transaction notifications and trade confirmations
Provide system updates and maintenance alerts
Deliver customer support and respond to inquiries
Share important policy changes and security advisories

3.5. Marketing (Optional)

Send promotional materials about new features (only with your consent)
Share educational content about arbitrage trading strategies
Conduct user satisfaction surveys

You can opt out of marketing communications at any time by clicking “Unsubscribe” in our emails or adjusting your account settings.

4. How We Protect Your Information

We implement industry-leading security measures to protect your data:

4.1. Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption
API keys are encrypted using AES-256 encryption before storage
Passwords are hashed using bcrypt with salt

4.2. Infrastructure Security

Our trading systems operate on high-speed dedicated servers with minimal latency to exchanges
Servers are hosted in secure data centers with 24/7 monitoring
Regular security audits and penetration testing
DDoS protection and firewall configurations

4.3. Access Controls

Multi-factor authentication (2FA) available for all accounts
Role-based access control for internal team members
API keys stored separately from user credentials
Automatic session timeout after inactivity

4.4. API Key Safety

We only request trading permissions (no withdrawal rights)
Support for IP whitelisting on exchange API configurations
Real-time monitoring of API key activity
Instant revocation capability if suspicious activity detected

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we may share limited data in the following circumstances:

5.1. Cryptocurrency Exchanges

We share API credentials (encrypted) with supported exchanges to execute trades on your behalf:

Binance, Bybit, MEXC, Gate.io, Bitget, BingX, OKX, WEEX

5.2. Service Providers

We work with trusted third-party providers for:

Cloud hosting and server infrastructure
Payment processing for subscription fees
Email delivery services
Analytics and performance monitoring

All third-party providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing services to ARBI AI.

5.3. Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

Comply with anti-money laundering (AML) regulations
Respond to subpoenas or legal processes
Protect our rights, property, or safety
Prevent fraud or security threats

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

Account information: Retained while your account is active, plus 7 years after closure (for regulatory compliance)
Trading history: Retained for 7 years for tax and audit purposes
Technical logs: Retained for 12 months for security analysis
Communication records: Retained for 3 years for customer service quality

You may request deletion of your data by contacting us at [email protected], subject to legal retention requirements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

7.1. Access and Portability

Request a copy of your personal data in a structured, machine-readable format
Download your trading history and performance reports

7.2. Correction

Update or correct inaccurate account information
Modify trading preferences and risk settings

7.3. Deletion

Request deletion of your account and associated data (subject to legal retention requirements)
Revoke API keys and terminate platform access

7.4. Objection and Restriction

Opt out of marketing communications
Restrict processing of your data for certain purposes
Object to automated decision-making (trading strategies are automated, but you control activation)

7.5. Data Portability

Transfer your trading history to another platform

To exercise these rights, contact us at [your support email]. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential cookies: Required for platform functionality (login, session management)
Performance cookies: Analyze platform usage to improve services
Functional cookies: Remember your preferences and settings

You can manage cookie preferences through your browser settings, but disabling essential cookies may limit platform functionality.

9. International Data Transfers

Our servers are located in [specify regions, e.g., EU, US, Asia]. If you access ARBI AI from outside these regions, your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws, including:

EU General Data Protection Regulation (GDPR)
Standard Contractual Clauses (SCCs) for cross-border transfers
Adequate safeguards for data security

10. Children’s Privacy

ARBI AI is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us immediately, and we will delete such data.

11. Third-Party Links

Our platform may contain links to cryptocurrency exchanges or external resources. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via:

Email notification to your registered address
Prominent notice on our platform dashboard
Updated “Last Modified” date at the top of this page

Your continued use of ARBI AI after changes take effect constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

ARBI AI Support Team
📧 Email: [email protected]
🌐 Website: primearbai.com
📍 Address: United Kingdom, London, 122 Leadenhall Street

📍 Adresse: Maximilianstraße 35 80539 München Deutschland

For GDPR-related inquiries (EU users), contact our Data Protection Officer:
📧 DPO Email: [email protected]

14. Regulatory Compliance

ARBI AI is committed to compliance with:

GDPR (General Data Protection Regulation) – for EU users
CCPA (California Consumer Privacy Act) – for California residents
PIPEDA (Personal Information Protection and Electronic Documents Act) – for Canadian users
Local cryptocurrency and financial regulations in your jurisdiction

15. Risk Disclaimer

While we prioritize data security, no system is 100% secure. Cryptocurrency trading carries inherent risks, including:

Market volatility and price fluctuations
Exchange downtime or technical failures
API connectivity issues
Spread convergence failures (10% of trades may not close profitably)

ARBI AI operates with a positive mathematical expectation (93% success rate), but individual trades may result in losses. We are not responsible for trading losses resulting from market conditions, exchange issues, or unforeseen circumstances.

By using our platform, you acknowledge these risks and agree that you are solely responsible for your trading decisions and API key management.

Thank you for trusting ARBI AI with your arbitrage trading. We are dedicated to transparency, security, and your success.